PAYMENT

Paypal

We accept Paypal on our website

  • Use Shopping Cart and Check Out using Paypal Payment methods
  • 
Our price list on the website is in THAI BAHT

  • Once your order and payment are complete, we cannot cancel your order in any case
Cash Transfer

We accept Cash Transfer on our website

  • Use Shopping Cart and Check Out using Cash Transfer methods

  • Inform us the order number and send the slip to
    • Email: shelaactivewear@gmail.com
    • LINE: @shelaactivewear
  • Our price list on the website is in THAI BAHT

  • Once your order and payment are complete, we cannot cancel your order in any case

SHIPPING

DOMESTIC SHIPPING (THAILAND)

FREE Nationwide Kerry Express Delivery or EMS (one day within Bangkok and 2-3 days for destinations outside Bangkok)

INTERNATIONAL SHIPPING

DHL PACKET PLUS INTERNATIONAL STANDARD: 

  • Fixed Rate at 1,000 THB on any order
  • 7-21 business days from Bangkok to the rest of the world​​​
  • Customer will receive the tracking number
  • Once you receive our tracking number, go to http://www.dhl.com to track for your order
CUSTOM TAXES

Please also note that 1,000 THB shipping fee is for Shipping from Thailand to your country only. 

We are not responsible for customs taxes or extra expenses that might occur during or upon delivery of the package. 

If you refuse and the package is returned to us, the refund that will go back to your Paypal will be the original product minus original shipping fee (1,000 THB) + imported taxes back to Thailand + restocking fee of 50 THB.

EXCHANGE AND RETURN

RETURN POLICY

We thoroughly check all items before shipping. However, if our product is defective or damaged due to the negligence on our side, we will replace it for you. Unfortunately, full money refund is not allowed. Our policy lasts 7 days after delivery date.

Your item(s) can be returned within 7 days of receipt, provided they are unused and in their original condition. If you wish to exchange your item, we can offer an exchange in different sizes for the same item only. 

Sale items are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a refund unless specified under the terms of the promotion. In the absence of any fault or error, items that are purchased as Final Sale cannot be returned.

If you believe your item is faulty, please contact us prior to sending it back.

Return postage costs are at your expense unless your items are faulty or incorrect. If this is the case, please contact us prior to sending your item(s) back to us so we can assist you.

The cost and safety of the goods are your responsibility until they reach us, therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery. Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.

Returns will be accepted subject to the following conditions:

  • Items are returned to SheLa Activewear within 7 days of receipt.
  • Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
EXCHANGE POLICY

You can exchange items to different sizes. Exchanges to a different color or design are not allowed. Our policy lasts 7 days after delivery date. Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

INSTRUCTION
  1. Please contact us (within 7 days from the delivery date) before sending your item(s) back to us
  2. Please ship your product and payment for cost of return shipping (THB50 for domestic shipping) to:

Sucheera Seenumpetch
186/18 Soi Nonsi 16
Nonsi Road
Chongnonsi
Yannawa
Bangkok
10120

HOW TO ORDER?

BY WEBSITE

1.
Add Items to your shopping bag
เลือกซื้อสินค้าใส่ตะกร้าสินค้า

2.
Make payment via 2 methods
ชำระค่าสินค้า ผ่าน 2 ช่องทาง

Bank Transfer โอนเงินผ่านธนาคาร
Paypal ชำระเงินผ่าน Paypal

3.
Receive confirmation Email and Tracking ID
ได้รับอีเมลยืนยันการสั่งซื้อ พร้อมรหัสการสั่งซื้อ

4.
Check your shipping status from My Order
ตรวจสอบสถานะการจัดส่งสินค้าได้ที่ My Order

5.
Receive your order by mail or messenger
ส่งสินค้าถึงมือคุณทางไปรษณีย์ หรือ แมสเซนเจอร์

BY PHONE

1.
Contact us at LINE: @shelaactivewear
แอดไลน์ @shelaactivewear เพื่อสั่งซื้อสินค้า

2.
Let us know your chosen item
แจ้งสินค้าที่ต้องการ

3.
Make payment via 2 methods
ชำระค่าสินค้า ผ่าน 2 ช่องทาง
Bank Transfer โอนเงินผ่านธนาคาร
PromptPay ชำระเงินผ่าน พร้อมเพย์

4.
Receive your shipment tracking ID via LINE
ได้รับเลข Tracking การส่งสินค้าทางไลน์

5.
Receive your order by mail
ส่งสินค้าถึงมือคุณทางไปรษณีย์

BACK ORDER

WEBSITE

You can place a back order in our website. The turnaround time is around 30 days.